A Shopify Inbox alternative with store actions
Shopify Inbox is a free AI sales associate for your storefront. Nora answers shoppers too, and also takes store jobs from you on WhatsApp.
$75 / month · 14-day free trial
What it does
Inbox: an AI sales associate
Shopify describes Inbox as 'an AI sales associate for your online store' that helps buyers find products from your catalogue. It connects to your catalogue, inventory and policies. Source: apps.shopify.com/inbox, read 15 October 2026.
Nora: a Shopify chat app that answers from your store
Nora answers in the chat on your store, from your live store data. She checks the checkout email before she shares an order.
Nora: answers on WhatsApp too
Customers can message Nora on WhatsApp, and she answers from the same store data.
Nora: runs store jobs for you
Send Nora a message to ship, refund, restock, reprice or add a discount code. She does it in your store.
How it works
Install from the Shopify App Store
Install Nora and connect your store.
Switch on chat and pair WhatsApp
Turn on the Nora chat app embed in your theme editor, then pair your WhatsApp once with a QR code.
Set Nora's limits
For each store action, you choose whether Nora is off, asks you first, or runs on her own.
Pricing
As of October 2026, Shopify lists Inbox as free (apps.shopify.com/inbox, read 15 October 2026). Nora is a paid plan with AI included; she answers on WhatsApp too and takes store actions.
Standard: $75 / month. 14-day free trial.
- Unlimited AI employees
- Answers customers on WhatsApp and web chat
- Order, inventory and customer lookups
- AI included, or bring your own key
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
FAQ
Is Nora a Shopify live chat app?
Yes, in part. Nora is the AI that answers shoppers in a chat on your store, and also on WhatsApp.
How is Nora different from Shopify Inbox?
Inbox is a free storefront sales associate. Nora answers shoppers too, and also takes store jobs from you on WhatsApp.
Is Shopify Inbox free?
Yes. As of October 2026, Shopify lists Inbox as free on its App Store listing.
Can Nora answer 'where is my order'?
Yes. She checks the customer's checkout email first, then gives the order status.
Which channels does Nora answer on?
The chat on your store and WhatsApp. Nora does not answer customers by email.
Can Nora help shoppers buy?
Yes. In the chat on your store she can add items to the cart and send the shopper to checkout.
What does Nora cost?
One plan: $75 a month, with a 14-day free trial.
Sources
- Shopify Inbox on the Shopify App Store: https://apps.shopify.com/inbox (read 15 Oct 2026)
- Nora facts from the Nora Shopify App Store listing and Nora's product documentation, checked 15 Oct 2026.