A Gorgias alternative for Shopify stores
Gorgias is a helpdesk with an AI Agent, priced by tickets and automated interactions. Nora is one flat plan that answers customers and takes store jobs from WhatsApp.
$75 / month · 14-day free trial
What it does
Gorgias: helpdesk and AI Agent
Gorgias sells a helpdesk with an AI Agent in one platform and one inbox. It lists email, chat, social and help centre channels, with voice and SMS add-ons. Source: gorgias.com/pricing, read 15 October 2026.
Nora: answers customers from your store
Nora answers shoppers in the chat on your store and on WhatsApp. She checks the checkout email before she shares an order.
Nora: runs store jobs from WhatsApp
Send Nora a message to ship, refund, cancel, restock or add a discount code. She does it in your Shopify store.
Nora: automations on request
Describe an automation in plain language, Nora builds it, you switch it on. Low-stock alerts and a daily sales summary are typical first ones.
How it works
Install from the Shopify App Store
Install Nora and connect your store. There is no ticket count to choose.
Switch on chat and pair WhatsApp
Turn on the Nora chat app embed in your theme editor, then pair your WhatsApp once with a QR code.
Set Nora's limits
For each store action, you choose whether Nora is off, asks you first, or runs on her own.
Pricing
As of October 2026, Gorgias's Shopify listing shows helpdesk plans from $10 a month for 50 tickets (apps.shopify.com/helpdesk). Its pricing page bills AI Agent per automated interaction, from $0.85 to $1.00 by plan (gorgias.com/pricing). Both were read on 15 October 2026, and Nora is one flat plan with AI included.
Standard: $75 / month. 14-day free trial.
- Unlimited AI employees
- Answers customers on WhatsApp and web chat
- Order, inventory and customer lookups
- AI included, or bring your own key
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
FAQ
What are the Gorgias alternatives for Shopify?
Other helpdesks and chat apps on the Shopify App Store, including Tidio and Shopify Inbox. Nora lets you run the store from WhatsApp, on one flat plan.
How is Nora different from Gorgias?
Gorgias is a ticket helpdesk priced by tickets and AI interactions. Nora is one flat plan that answers customers and takes store jobs from WhatsApp.
How does Gorgias pricing work?
As of October 2026, Gorgias bills its AI Agent per automated interaction: $1.00 on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced. Source: gorgias.com/pricing.
Which channels does Nora answer on?
The chat on your store and WhatsApp. Nora does not answer customers by email.
Can Nora refund and cancel orders?
Yes, when you ask her, and within the limits you set for each action.
Does Nora have a ticket inbox like Gorgias?
No. Nora works in your store chat and on WhatsApp rather than in a ticket inbox.
What does Nora cost?
One plan: $75 a month, with a 14-day free trial.
Sources
- Gorgias pricing: https://www.gorgias.com/pricing (read 15 Oct 2026)
- Gorgias on the Shopify App Store: https://apps.shopify.com/helpdesk (read 15 Oct 2026)
- Nora facts from the Nora Shopify App Store listing and Nora's product documentation, checked 15 Oct 2026.