A Tidio alternative for Shopify stores
Tidio is a multichannel helpdesk with Lyro, an AI agent priced per conversation. Nora is one flat plan that answers customers and runs store jobs from WhatsApp.
$75 / month · 14-day free trial
What it does
Tidio: helpdesk with Lyro AI
Tidio describes itself as a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Its listing says Lyro handles order status, refunds, cancellations and order edits. Source: apps.shopify.com/tidio-chat, read 15 October 2026.
Nora: answers customers from your store
Nora answers shoppers in the chat on your store and on WhatsApp. She checks the checkout email before she shares an order.
Nora: you run the store from WhatsApp
You send Nora store jobs from your own WhatsApp: fulfil, refund, restock, reprice or add a discount code.
Nora: stock and automations
She reads stock by variant and location. Describe an automation in plain language, Nora builds it, you switch it on.
How it works
Install from the Shopify App Store
Install Nora and connect your store. There are no conversation bundles to pick.
Switch on chat and pair WhatsApp
Turn on the Nora chat app embed in your theme editor, then pair your WhatsApp once with a QR code.
Set Nora's limits
For each store action, you choose whether Nora is off, asks you first, or runs on her own.
Pricing
As of October 2026, Tidio lists a free plan and paid plans from $29 a month for 100 billable conversations. Its Lyro AI Agent add-on starts at $39 a month for 50 conversations (tidio.com/pricing, read 15 October 2026). Nora is one flat plan, with AI included.
Standard: $75 / month. 14-day free trial.
- Unlimited AI employees
- Answers customers on WhatsApp and web chat
- Order, inventory and customer lookups
- AI included, or bring your own key
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
FAQ
What are the Tidio alternatives for Shopify?
Other chat and helpdesk apps on the Shopify App Store, including Gorgias and Shopify Inbox. Nora lets you run the store from WhatsApp, on one flat plan.
How is Nora different from Tidio?
Tidio is a multichannel helpdesk with AI priced per conversation. Nora is one flat plan, and you also run store jobs from WhatsApp.
How does Tidio pricing work?
As of October 2026, the Lyro AI Agent add-on starts at $39 a month for 50 conversations and rises with volume. Source: tidio.com/pricing.
Which channels does Nora answer on?
The chat on your store and WhatsApp. Nora does not answer customers by email.
Can Nora help shoppers buy?
Yes. In the chat on your store she can add items to the cart and send the shopper to checkout.
Can I control what Nora does in my store?
Yes. For each action you choose whether she is off, asks you first, or runs on her own.
What does Nora cost?
One plan: $75 a month, with a 14-day free trial.
Sources
- Tidio pricing: https://www.tidio.com/pricing/ (read 15 Oct 2026)
- Tidio on the Shopify App Store: https://apps.shopify.com/tidio-chat (read 15 Oct 2026)
- Nora facts from the Nora Shopify App Store listing and Nora's product documentation, checked 15 Oct 2026.